This is really more of a note-to-self than anything else.
I find that if I'm dreading that problem client's email and even after getting it, if i sit on it till the last moment, it just keeps consuming brain computational cycle time.
BUT, if I take a deep breath and read the memo or email, even if I plan to do nothing about it, especially if I do nothing about it, then I'll immediately know the scope of the problem and my imagination will stop running away with me. Another major benefit to diving into the bad news immediately is that it gives me a ton of time to reflect and wait for support from people I've delegated to.
The Problem Can Solve Itself If You...
Often, if I wait till the last moment, to read bad news, I realise immediately after reading it, that it could have been solved with one google search 12 hours ago. Now, out of time, I have to deal with it in full graphic detail.
Best of all, hearing out the issue asap will give you the guidelines to know what NOT to do to make the problem worse. Ultimately, just letting my subconscious have maximum time to refect on the problem can actually allow the problem to solve itself.
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